Terms & Conditions
To finalize a reservation, we require a payment of 30% of the total price of the service.
This payment can be done as a deposit into our local bank account (in Chilean Pesos), in cash, or through PayPal.
All bank charges that may incur from the transaction will be covered by the traveller.
If the payment is done through PayPal, the charge will be in American Dollars, using the exchange rate we provide based on the exchange value of the day. An extra 5% will be charged to cover PayPal's commission charge.
The remaining 70% of the service must be paid up to 24 hours before the beginning of the service, in cash or following the same conditions as the reservation payment. If you wish to use PayPal, the payment must be done 7 days prior to the beginning of the activity and we will charge 5% for PayPal’s commission charges.
Services are only confirmed once we receive confirmation of the reservation payment (30%) and send you a confirmation in return. No services can be considered as confirmed until this is done.
Only cancellations requested up to 14 days before the beginning of the service will receive a refund of the 30% reservation fee. After this date we offer no refunds, but the trip may be rescheduled or transferred to a different participant without penalty.
Activities will not be cancelled due to rain or bad weather. But if the conditions threaten the safety of the participants, the activity can be rescheduled or you may receive a full refund.
The prices referenced in the site are subject to change and need to be confirmed when the reservation is made.
The prices given on the site consider that activities begin and end in a lodging within Puerto Varas. If you are staying outside Puerto Varas, extra charges may be added to the service.
Jass Puerto Varas is not responsible for damages or extra charges that result from events outside of our control (i.e. natural disasters, war, epidemics, strikes, governmental restrictions or any other unforeseeable circumstance). If events of this type occur, the passenger is responsible for any extra expenses.
Jass Puerto Varas insurance coverage is in conformance with Chilean law, for both transport and tourism. We do still recommend that you hire special travel insurance in your country of origin. Jass Puerto Varas is not liable for any extra expense or problem that is not covered under our insurance clauses.
Jass Puerto Varas’ adventure tourism insurance covers participants from 18 to 65 years of age. All participants who do not fall under this age bracket must sign a special release (in the case of minors the release must be signed by the adult responsible for them).
Participants must be at least 8 years old.
Participants under 14 years of age must be accompanied by a responsible adult.
Privileged Private Information
When you reserve one or more of our services we will request some private information from you (full name, date of birth, passport number and nationality). This information is considered confidential and we only give it to providers or agencies that require to have it in order to make the service possible (i.e. insurance company, guide in charge of service, etc).
Jass Puerto Varass in not responsible if this information is obtained from us by illegal means (i.e. robbery of the passenger manifesto, email hack, etc). And takes no responsibility for expenses or problems resulting from these events.
Policy on Children
Minors under 2 years of age do not pay.
The presence and quantity of minor must be revealed during the reservation request so that we can plan accordingly (for example provide booster seats and car chairs according to current Chilean law).
All minors under 14 years of age must be accompanied by a responsible adult.
By paying the reservation fee and confirming a service, you are confirming that you are aware and understand these terms and conditions.